Mercure Bristol Grand Hotel, Bristol

The hotel offers a stunning view but lacks in-room tea and coffee facilities. The bar is a plus with its late alcohol service. However, the customer service experience was mixed due to uncomfortable public staff scolding. The location is prime, right in the heart of Bristol for easy access to local amenities. Dining had limited options with separate hot plates for food service. The property was clean and comfortable overall, providing value for money.

I had a mixed experience at the hotel. The rooms were comfortable and had all the basic amenities but were let down by the presence of mouldy curtains. On a positive note, having a sofa bed for my child was convenient. The service varied from a dedicated staff member trying to cope with the workload to a somewhat indifferent attitude from a foot-staff member. The location was great, right in the heart of Bristol, making it easily accessible for exploring the city. Dining options were decent, but the absence of plant-based milk was a bit disappointing. Despite some shortcomings, the hotel offered good value for money overall.

The hotel is ideally situated in the heart of Bristol, within walking distance to many attractions. Rooms are equipped with a king-size bed, dressing gowns, and slippers, although the disability access was not suitable. The service was outstanding, with attentive staff who even engaged with the night shift duties. Dining offered great food, but some aspects like toast servings were limited. A mix of positives and negatives but overall a comfortable stay.

The hotel is conveniently located in the city center with easy accessibility to everything required. The rooms were initially cramped, but upon upgrading to a king-size bed, the stay became much better. The service was accommodating, although a public reprimand of a staff member was uncomfortable to witness. The dining experience offered good options, but the servings were somewhat limited. Overall, the hotel provides a comfortable stay with friendly service, although there are minor room improvements needed and some dining limitations.

I had a great time at this hotel! The rooms were spacious and had high ceilings, with a super comfy bed and even an air conditioning unit, which was perfect. I loved that they had a bar selling alcohol past 11pm, making late-night drinks a breeze. However, there was a slight downside with the dining options being limited, especially for plant-based choices.